TERMS & CONDITIONS

Appointments

All consultations and treatments are by appointment only.
You can book via the contact form or through the Rehab Guru booking portal.

Confirmation will be provided once the appointment is scheduled.
Please arrive on time. Late arrivals may result in a shortened session.

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Fees and Payments

A 50% deposit is required at the tine of booking to secure your appointment, the remaining balance is due on the day of your session.

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Insurance

I am currently registered with Aviva, AXA, WPA and Vitality.

You must provide your policy/authorisation number at booking.

Cancellation and No-Show Policy​

• We understand that circumstances may change. However, we require 24 hours notice to reschedule or cancel your appointment.

• Cancellations with less than 48 hours’ notice will incur a 50% charge.

• Refunds (where due) are processed back to your original payment method. Stripe may take up to 10 working days.

• Exceptions may be made in genuine emergencies—please contact us as soon as possible.

Consent to Treatment
By attending your appointment, you consent to assessment and treatment by a qualified physiotherapist. Your practitioner will explain any recommended treatments and obtain your informed consent. You may withdraw consent or stop treatment at any time.

Health and Safety
Please inform us of any changes to your health, medications, or injuries before each session.
If you are feeling unwell (e.g., fever, flu-like symptoms), we ask that you contact us to reschedule.
We reserve the right to refuse or discontinue treatment if it is deemed unsafe or inappropriate.

Stop exercises or treatment immediately if symptoms worsen and notify us.

Don’t share your treatment plan with others—it’s designed for you.

Privacy and Confidentiality
All personal and health information is treated confidentially and stored in accordance with applicable privacy laws.

Please see our Privacy Policy for full details.

Limitation of Liability
While every effort is made to provide safe and effective treatment, outcomes may vary. We do not guarantee specific results and are not liable for any injury, loss, or damage arising from your use of our services, except as required by law. We’ll always recommend what we believe is safe and effective, but results vary. We can stop treatment at any point if we feel it isn’t appropriate or safe. In that case, we’ll explain why and suggest next steps.

Changes to These Terms
We may update these terms occasionally. The most current version will always be available on our website. Continued use of our services indicates your acceptance of any updates.

Contact Information
If you have any questions about these terms or need to reschedule an appointment, please contact:
Hudson Physio

julian@hudsonphysio.com

Hudson Physio (located inside) Bayside Fitness Club, 54 Willis Way, BH15 3SY